About the Role:
As Databricks SRE and Support Engineer, you will work on operations related to AI Dojo (AI/ML upskilling program developed by Optum/UHG) on Databricks. This individual contributor (IC) role requires experience on working on large-scale AI/ML platforms guaranteeing stability, reliability, scalability, and performance. Experience with modern Infrastructure and DevOps tools and paradigms, as well as proven hands-on knowledge with Databricks is a must.
Key Responsibilities:
Continuous support: Provide continuous SRE support to thousands of geographically distributed users on the AI Dojo Databricks platform: respond to tickets, triage support, liaise with customers.
Automation & DevOps: Improve existing Infrastructure as Code (IaC) according to best DevOps practices.
Systems Monitoring: Develop and maintain monitoring frameworks to timely respond to outages and other service interruptions.
Security & Compliance: Collaborate with internal cybersecurity teams to ensure all systems and operations comply with industry standards and are secure against evolving threats.
Capacity Planning & Cost Optimization: Forecast and manage capacity requirements for the AI/ML training environment, while identifying opportunities to reduce costs without compromising performance
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