Job Description

Ready to join a winning team where your efforts actually matter? We're Nealey Tire & Auto in Annapolis, MD, and we're looking for our next full-time Call Center Representative !

This role isn't about answering endless calls; it's about being the proactive voice of our brand. You'll drive customer satisfaction and shop success through dedicated communication campaigns.

WHAT WE OFFER OUR CALL CENTER REPRESENTATIVE:

• Competitive hourly pay
• Performance bonuses
• Medical, dental, and vision coverage
• Retirement plan with a company match
• Paid time off (PTO)
• Company-provided uniforms that include shirts, hats, and jackets
• Company-supplied tablet
• No night or weekend hours
• Structured training, call scripts, and coaching
• A supportive, high-energy team environment
• Growth opportunities

What Your role entails:

You'll work on-site Monday through Friday, 8 AM - 5 PM.

Each day, you focus on building relationships and driving revenue by ensuring customers love their vehicle maintenance experience. You make important post-service satisfaction calls, proactively book future appointments, and conduct reminder calls to maintain a full shop schedule and reduce no-shows. You run outbound campaigns for promotions and follow-ups, all aimed at enhancing customer satisfaction. You're diligent about documenting records accurately, and when faced with challenging customer situations, you stay positive and escalate issues to a manager for resolution. Collaborating with store leaders, you ensure every interaction enhances the customer experience.

ABOUT NEALEY TIRE & AUTO

We are a professional, purpose-driven, full-service auto repair facility with multiple locations in the surrounding area. We pursue excellence in everything we do and strive to deliver an experience that always puts the customer first. We are passionate about this industry and believe education and transparency are paramount when dealing with auto repair. We go above and beyond to create raving fans by offering unexpected extras such as loaner vehicles, happily employed ASE-certified technicians, digital vehicle inspections, and more. We strive to remove stress from auto repair and make sure every touch point is positive.

We owe many of our five-star reviews to our incredible team. Each day, they choose to embrace our core purpose of "Impacting Lives" and in doing so, they help create satisfied customers and the great company culture we all enjoy. We truly appreciate our employees and want them to succeed in all aspects of their lives. Therefore, we provide them with great benefits and perks as well as opportunities for both personal and professional growth . In addition, we cultivate a family-like atmosphere that makes work a fantastic place to be.

WHAT WE NEED FROM A CALL CENTER REPRESENTATIVE:

• Proactive and a high-energy communicator
• Punctual, ready to make things happen
• Loves connecting with people and building relationships over the phone
• Coachable and eager to improve
• Upbeat and professional with demanding or upset customers
• Knows when to escalate a situation and involve a store manager quickly
• Thrives in a structured, fast-paced, performance-based environment

JOIN OUR TEAM TODAY!

Don't delay your chance to become our next Call Center Representative! Start your application now with our quick and easy mobile-friendly application.

Job Tags

Hourly pay, Full time, Monday to Friday, Night shift, Weekend work,

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