Job Description

Communications Specialist – Phoenix, AZ PHI Health seeks a Communications Specialist to join our life‑saving team. You will collaborate with industry leaders to enhance service delivery and expand our reach. This role supports our mission by orchestrating seamless operations that keep our fleet safe and our patients secure. Responsibilities Assimilate various forms of information to make quality decisions while performing a wide range of specialized functions and complex communication services (requests for transport, assessment and triage of multiple incoming requests for transport, radio communications with all airborne aircraft) for all transport modalities. Maintain effective and comprehensive communication with crew members (medical and aviation) and aircraft utilizing a complex, statewide, multi‑channeled voting radio system. Perform constant flight‑following procedures with all aircraft during missions according to FAA and PHI Air Medical policies. Document appropriate and accurate detailed medical information pertaining to patient condition and all aspects of transport activity, which becomes a legal document. Coordinate the details of medical transports (nationally and internationally) by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources. Accurately input all flight and ground transport information into the network database with special regard to FAA Part 135 and PHI Air Medical policies and procedures. Maintain a working knowledge of FAA rules and regulations (pertaining to Part 135) and comply with all policies. Maintain and facilitate positive relationships with referring and receiving facilities and pre‑hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport. Implement proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures. Attend departmental staff meetings and continuing education meetings. Receive incoming quote requests for long‑distance air medical transports. Use various software programs to calculate price quotes based on the closest appropriate fixed‑wing base. Educate callers on all aspects of services associated with a long‑distance air medical transport. Initiate front‑end billing process for quoted patient accounts and assist Patient Financial Services with follow‑up on accounts. On a daily basis, provide outbound follow‑up calls to requestors regarding quote status. Attempt to identify and fill back‑haul (empty) flight legs. Keep transplant patient files current with up‑to‑date contact information, hospital and case management contacts. Other duties as may be required. Schedule / Location Schedule: Days/Weeks 3 & 4 Location: Phoenix, AZ Qualifications High School Diploma or equivalent. EMS and/or air medical communications experience preferred; experience in public relations, customer service, marketing, sales, or healthcare billing and insurance also desirable. Medical terminology knowledge preferred. Computer literate with a good working knowledge of Microsoft Word and Excel. Ability to learn custom software. Excellent customer service skills; calm under pressure and able to think clearly, logically, and make problem‑solving decisions. Must pass pre‑placement drug screening and background check. Position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act. Training Requirements Successful completion of Communication Specialist Academy. PHI New Hire Orientation Classes. PHI Destination Zero. Successful completion of King County Emergency Medical Dispatcher Certification Program. Yearly recurrent training courses as required, including HIPAA and Code of Conduct. Core Competencies Safe – absolute belief in Destination Zero; safety is the only acceptable outcome. Efficient – focus on outcomes that maximize productivity and profitability. Quality – commitment to excellent organizational performance. Service – dedication to serving customers, communities and colleagues. PHI Health Advantage PHI Health has been a critical air medical transport provider for more than 40 years, outfitted with the most advanced technology and rigorous protocols. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. Join our life‑saving team today and receive a Sign‑On Bonus up to $7,500. Disclaimer The above statements are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, or skills required. Equal Employment Opportunity PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr PHI Air Medical

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