Job Description
Job Title: Field Service Technician
Location: Hot Springs, AR 71901
Duration: 09 months
Type: Contract
Pay Rate: $25/hr. on W2
Additional Notes:
- This is a 9-month onsite field project requiring a mix of local daily travel and regional overnight travel.
- Local assignments will allow the contractor to return home each evening; however, regional work will require overnight travel from Sunday through Thursday , with the contractor returning home at the end of the week.
- Standard work schedule remains Monday to Friday, 8 AM5 PM , with overtime as needed based on workload and travel demands.
- Fridays typically involve a remote check-in meeting with the team lead after returning from travel.
- Candidates must have a valid Real IDcompliant drivers license , a clean MVR , and a reliable personal vehicle .
- The role is onsite at client locations , and responsibilities align with the job description provided.
- Top required skills are:
- Electro-mechanical troubleshooting
- Printer hardware support
- No on-call rotation or shift differentials apply.
- Ideal candidates should have 23+ years of relevant experience ; Lexmark certification is preferred but not required.
- Daily driving mileage will vary depending on assigned client locations.
- Candidates must be located within 75 miles of Hot Springs, AR (71901) .
- Past challenges with this role include finding candidates with sufficient printer hardware experience .
Required Skills & Experience
- Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
- Able to do extensive traveling via plane and/or car.
- Electro-mechanical and printer hardware support experience.
- Commercial / large printer experience.
- Lexmark printer certification.
- Experience working on commercial printers and have an electronics / mechanical aptitude.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
- Working knowledge of the Microsoft Office application suite including MS Outlook.
- Experience with multi-platform Windows O/S.
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration.
- Ability to work independently in a retail environment.
- Ability to lift up to 50lbs.
- Excellent customer service skills and professionalism
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
What You Will Be Doing
- Project focus on upgrading advanced commercial printers at retail locations.
- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit.
- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
- Install and remove equipment and systems as required.
- Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.
- Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
- Determine the most cost-effective repair / resolution to minimize customer downtime
Job Tags
Contract work, Part time, For contractors, Work at office, Local area, Remote work, Monday to Friday, Night shift, Rotating shift, Afternoon shift,