Job Description

Job Description

Are you passionate about delivering exceptional service and solving problems on a global scale? International SOS is looking for an International Operations Coordinator to be the first point of contact for our valued customers and ensure smooth, efficient assistance for business travelers worldwide.

What You’ll Do

• Be the voice of International SOS , providing empathetic, high-quality service to customers.
• Coordinate assistance requests, from medical support to concierge services.
• Collaborate with global teams to manage cases efficiently and cost-effectively.
• Ensure compliance with protocols and maintain confidentiality at all times.
• Support security-related issues and activate emergency assistance when needed.

What We’re Looking For

• Customer-focused problem solver with strong communication skills.
• Ability to multi-task under pressure and prioritize effectively.
• Team player with initiative and a drive for results.
• Previous experience in customer service (banking, insurance, teaching, NGO preferred).
• Fluent in English and Spanish language .

Why Join Us?

• Work in a dynamic, global environment .
• Opportunity to make a real impact on people’s lives.
• Competitive benefits and occasional travel opportunities.
• Be part of a team that values collaboration, professionalism, and innovation .

Our Culture

At International SOS, we believe in teamwork, empathy, and excellence . We foster a supportive environment where every voice matters, and innovation drives our success. Our people are customer-focused, problem solvers, and passionate about making a difference . If you thrive in a fast-paced, global setting and want to grow with a company that values integrity and collaboration, you’ll feel right at home here.

Ready to Make a Difference?

About International SOS

The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customized health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organizations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organizations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. To protect your workforce, we are at your fingertips:

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