IT Customer Support Analyst II Job at CoxHealth, Lake Spring, MO

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  • CoxHealth
  • Lake Spring, MO

Job Description

Description

:The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

** This position is onsite in Springfield, Missouri**

◦ Education
▪ Preferred: Associates degree in Computer Science, Information Technology, a related field. 
◦ Experience
▪ Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.

Preferred: Clinical Experience
◦ Skills

• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
◦ Licensure/Certification/Registration
▪ N/A

Job Tags

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