At Patient Funding Alternatives , were not just another healthcare organization were a mission-driven company working to make healthcare more equitable and accessible for every patient we serve. This is a unique opportunity for an early-career professional whos eager to build a career in IT support while contributing to a cause that truly matters.
As a Technical Support Specialist , youll be at the heart of keeping our team connected and our systems running smoothly. Youll gain hands-on experience with Apple technology, learn the foundations of enterprise support, and work alongside compassionate professionals dedicated to improving patient outcomes.
If youre ready to grow, learn, and make an impact this is where your IT career begins.
Position Overview
Reporting to the Technical Services Supervisor, the Technical Support Specialist is
responsible for providing technical support for both in-office and remote employees.
Key Responsibilities
Provide direct technical support for Apple MacBooks, iPhones, and iPads.
Assist with technology accessories (keyboard, mouse, printer, etc.).
Support and resolve technical issues for users working both in the office and
remotely.
Document procedures and submit for knowledge base creation.
Required Technical Skills
Basic understanding of Apple MacBooks, iPhones, and iPads.
Basic knowledge of how WIFI works.
Basic knowledge of Microsoft Office.
Good communication skills.
Ability to prioritize tasks.
Ability to work in the office M-F, 8:30am-5:00pm.
Position Requirements
High School Diploma
Pass 10 Panel Drug Screening
Pass Criminal Background Check
Salary
$41,000
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