Job Description

Clinical Support Specialist

Provides clinical support to health care professionals to ensure the delivery of quality health care services.

Practice Overview

Join our dynamic and fast-paced Urgent Care team, where you'll have the opportunity to provide care to patients of all ages and address a wide range of medical conditions. As a team member, you'll collaborate closely with others to carry out provider orders and ensure quality patient care. Every day brings new challenges and learning experiences, making Urgent Care a rewarding environment to grow both personally and professionally.

Our support staff is composed of medical assistants/ambulatory clinical technicians (MA/ACTs), paramedics, and patient service representatives (PSRs). Each member of our team plays a crucial role in ensuring the smooth operation of our practice and the delivery of high-quality care.

MAs assist with patient care, including taking vital signs, preparing patients for examinations, completion of point of care testing, and assisting in procedures. Candidates for this position should be adaptable, detail-oriented, and possess strong organizational and communication skills. They play a crucial role in ensuring the smooth operation of the office and providing high-quality patient care.

Scope Of Work

• Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.
• Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards.
• Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.

Qualifications

• High School Diploma or equivalent required
• Successful completion of a competency-based orientation program required
• 1 year of relevant experience working in a physician practice or healthcare setting preferred
• One of the following required within 120 days
• AAMA Certified Medical Assistant (CMA)
• AMT Registered Medical Assistant (RMA)
• NHA Certified Medical Assistant (CCMA)
• NCCT Certified Medical Assistant (NCMA)
• NAHP Certified Medical Assistant (NRCMA)
• AHA or ARC Basic Life Support (BLS) Certification required within 120 days

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

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