Job Description

Online Chat Representative job at The Call Firm, LLC. Addison, TX. We're seeking a Remote Online Chat Representative is responsible for assisting customers, providing information, and resolving issues via online chat platforms. This role requires effective communication, problem-solving abilities, and a customer-first attitude while working remotely. Key Responsibilities:

• Respond to customer inquiries and provide assistance through online chat channels in a timely and professional manner.
• Resolve customer complaints, concerns, or issues by offering solutions and alternatives.
• Provide accurate product or service information based on customer needs.
• Maintain knowledge of company products, services, and policies to ensure accurate communication.
• Escalate issues that require further assistance or special handling to the appropriate department.
• Handle multiple chats simultaneously while maintaining quality service.
• Record detailed information regarding customer interactions in the company's customer management system.
• Follow up with customers to ensure satisfaction and resolve any ongoing concerns.
• Maintain a high level of professionalism and positive attitude in all interactions.
• Meet performance metrics, such as response time and customer satisfaction scores. Experience:
• Previous experience in customer service or an online support role preferred.
• Experience with live chat platforms, helpdesk software, or CRM tools is a plus.
• Experience working remotely or managing work independently is beneficial. Qualifications:
• High school diploma or equivalent; a degree in communications, business, or related fields is a plus.
• Strong written communication skills with excellent grammar and spelling.
• Ability to work independently with minimal supervision.
• Must have access to a reliable internet connection and necessary equipment for remote work.
• Ability to adapt to various tools, systems, and processes. Skills:
• Communication Skills: Clear, concise, and polite communication is essential.
• Multitasking: Ability to manage multiple chats at once without compromising quality.
• Problem-Solving: Ability to think quickly and offer solutions to customer issues.
• Time Management: Efficiently manage time and handle multiple inquiries simultaneously.
• Customer Service Orientation: Always put the customer's needs first, with patience and empathy.
• Tech Savvy: Comfortable with using digital tools and troubleshooting basic technical issues.
• Attention to Detail: Ensure accuracy in all customer interactions, from information provided to data entry. Benefit:

401(k) AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid sick time Paid time off Referral program Vision insurance Wellness program Employment Type: Full-Time Salary: $ 18.00 24.00 Per Hour #J-18808-Ljbffr Itlearn360

Job Tags

Hourly pay, Full time, Flexible hours,

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