Job Description

Switchboard Operator

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Come join our amazing team here at Hackensack Meridian Health! We offer excellent benefits, scheduling flexibility, tuition reimbursement, employee discounts, and much more.

The Switchboard Operator provides caller-related assistance and information to all internal and external callers.

Responsibilities

A day in the life of a Switchboard Operator at Hackensack Meridian Health includes:

• Activates S.D.C directory system and switches from PC keyboard to telephone console on a moment's notice.
• Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible.
• Answers and processes all emergency calls including code calls.
• Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager.
• Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention.
• Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital.
• Able to sit for long periods of time and wear headphones.
• Works every other weekend and every other holiday as stated by the Medical Center's Human Resources department.
• Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• PC keyboard and basic computer skills.
• To work every other weekend and/or every weekend.
• To work three (3) out of six (6) holidays and/or every holiday.
• To work rotating schedule/shifts based on needs.

Education, Knowledge, Skills and Abilities Preferred:

• 1 year of work experience as a switchboard operator.
• Working knowledge of PBX console.
• Switchboard or call center experience.

Compensation

Starting at $19.33 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, disability, marital status, liability for military service, or status as a protected veteran.

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility.

Job Tags

Hourly pay, Full time, Part time, Apprenticeship, Work experience placement, Immediate start, Shift work, Night shift, Rotating shift, Weekend work,

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