Call Center Escalations Manager Job at Automated Health Systems, Pittsburgh, PA

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  • Automated Health Systems
  • Pittsburgh, PA

Job Description

Job Description

Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations.

Benefits:

  • Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities

Responsibilities:

  • Act as the point of contact for complex customer issues that require immediate attention and resolution
  • Ensure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Project’s management team

Qualifications for the position include:

  • 3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management.
  • Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferred
  • Bachelor’s degree in related field or equivalent experience required

AHS is an Equal Opportunity Employer.

Please visit our website for more information:

“The Enlightened Choice in Health Service Management”

Job Tags

Immediate start,

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